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Understanding Repeat Prescriptions

 

If you need to take tablets or medicines regularly, your doctor may suggest that you be issued with repeat prescriptions. This will be authorised by your GP who will issue you with a repeat prescription request slip from the computer detailing your repeat medications.

 

When you require a new supply, you can request them in the following ways.  We are unable to accept paper requests at the present time.  

  • We encourage patients to download the NHS App from https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/.  This App allows patients to order repeat prescriptions, view your medical record and submit eConsults.
  • Register for Patient Access (https://www.patientaccess.com), which allows you to order your prescriptions online.  Patient Access also allows patients to book and cancel routine Doctors' appointments and view medical records.  Patients need to be registered to use this service and provide proof of ID and address. 
  • Patients can utilise a prescription service offered by many local chemists and the receptionists will be able to provide details of the chemists offering this service but they are unable to make recommendations. Patients need to set up the collection service with the chemist directly to ensure that they know how their chemist system operates and to ensure they know who will be issuing your prescriptions.  Prescriptions will be sent to the chemist via the Electronic Prescription Service.  Patients utilising a service operated by a local chemist should allow additional time for their prescription to be processed and dispensed.  The Practice cannot accept any responsibility for errors resulting in a failure of a system operated by a chemist.
  • If you are unable to use any of the above methods you can order your repeat prescription by sending an email to Lyndhurst.surgery@nhs.net but please note that we cannot guarantee the security of email transmissions and therefore the Practice cannot accept liability for any loss or damage as a result of email transmissions.

It is advisable for you to request your repeat prescription at least one week before it is needed (do not wait until you are running out of your medication). However, prescriptions will normally be available three working days after the request is received (weekends and Bank Holidays are not classed as working days). Requests that require reauthorisation from a GP will take longer to process and therefore additional time should be allowed.

 

The repeat prescriptions are processed by our Prescription Administration Team who are available between 8.00am and 5.00pm to answer prescription queries.  The reception staff are always on hand to assist you with any queries you may have regarding the system, however they are unable to make any alterations to your repeat medication or issue prescriptions.

We regret we are unable to take prescription requests by telephone as the lines must be kept free for more urgent calls and to avoid mistakes occurring. We are unable to fax or email prescriptions to the chemists. 

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