If you need to take tablets or medicines regularly, your doctor may suggest that you be issued with repeat prescriptions. This will be authorised by your GP who will issue you with a repeat prescription request slip from the computer.
When you require a new supply, please send this slip to the surgery, clearly indicating which items you require.
It is advisable for you to request your repeat prescription at least one week before it is needed (do not wait until you are running out of your medication). However, prescriptions will normally be available three working days after the request is received (weekends and Bank Holidays are not classed as working days). Requests that require reauthorisation from a GP will take longer to process and therefore additional time should be allowed.
The repeat prescriptions are processed by a Prescription Administrator who works 8.00 am to 1.00 pm and she is available to answer prescription queries during these times. The reception staff are always on hand to assist you with any queries you may have regarding the system however, they are unable to make any alterations to your repeat medication or issue prescriptions.
- You can deliver your repeat prescription repeat by hand. Simply place your completed request slip in the box provided which is located in the railings of the front porch area. You can either call to collect your prescription from the reception desk at the appropriate time, or we will post it to you if a stamped, self-addressed envelope has been enclosed. Always use your current computerised prescription request slip. We may be unable to issue your prescription if the request prescription slip has been altered or additional items have been added by hand. Prescriptions requested without a repeat prescription form will take longer to process.
- We will accept postal requests for repeat prescriptions and will be happy to post them back to you, providing you have enclosed a stamped, self-addressed envelope. Once again, please allow a reasonable amount of time to take postal delays into account.
- We encourage patients to utilise the prescription collection service offered by many local chemists and the receptionists will be able to provide details of the chemists offering this service but they are unable to make recommendations. Patients need to set up the collection service with the chemist directly to ensure that they know prescriptions are to be collected from the surgery. Patients can indicate which chemist will be collecting their prescription and we will do our best to ensure that prescriptions are marked for the named pharmacy to collect but we cannot take responsibility for any failure in this service. Patients utilising a collection service operated by a local chemist should allow additional time for their prescription to be processed and dispensed.
- You can choose to utilise the Electronic Prescription Service (EPS) whereby your prescription will be sent electronically to a nominated pharmacy. Further details are available from your local pharmacy.
- You can register for GP Online Services which allows you to order your prescriptions online. Click here for more information.
- You can order your repeat prescription by sending an email to Lyndhurst.firstname.lastname@example.org but please note that we cannot guarantee the security of email transmissions and therefore the Practice cannot accept liability for any loss or damage as a result of email transmissions.
We regret we are unable to take prescription requests by telephone as the lines must be kept free for more urgent calls and to avoid mistakes occurring. We are unable to fax or email prescriptions to the chemists.