Telephone 01322 525000
Please do not ask the Doctor to call unless the patient is too ill to come to the Surgery. If the patient has a temperature or a rash, coming to the Surgery will do no harm and will not endanger others, but please inform the Receptionist of any relevant facts on arrival.
Remember that house calls are very time consuming and that patients should be seen at the Surgery whenever possible. The time available for home visits is limited and patients can be examined more thoroughly in a Surgery environment.
If a home visit is unavoidable please telephone 01322 525000 before 10.00am on the same day. When you request a visit, the Receptionist will ask for full details of the patient's name, address, age and telephone number and the reason for the visit. This information allows the Doctors to determine whether a visit is necessary, plan their calls and allows urgent visits to be dealt with promptly.
If you telephone after 11.00am, the visit will be carried out by the Doctor "on-call" for emergencies, which may result in your visit being delayed.
Abuse of the system will result in considerable inconvenience for other patients, staff and Doctors and it is at the Doctor's discretion as to whether a home visit is deemed necessary. The GP may be able to deal the problem by way of a telephone consultation rather than undertaking a home visit.