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Appointments

IMPORTANT CHANGES DUE TO CORONAVIRUS

Notice to Patients

The surgery is open but in an effort to reduce the risk of spread of the coronavirus, we are making some important changes to how you can access the team at Lyndhurst Medical Centre and how we process your queries. You may be contacted by telephone, text message or even offered a video consultation.

Routine Appointments with a GP

If you need a routine appointment, you can call the surgery reception and book a routine telephone consultation with a GP but this will be at least a week in advance. If you are unable to wait this length of time please complete an eConsult (on-line consultation), which will allow the practice team to triage your request and handle your query or problem in the most effective time appropriate manner.

Urgent Appointments

For your appointments, you will be asked to complete an online consultation (eConsult). This will allow the practice team to triage your request and deal with your query or problem in the most effective time appropriate manner.

Online Consultation – eConsult

The e-Consult can be completed on line by clicking on the banner ‘consult our Doctors on line' below and by clicking get started at the bottom right of the banner or download the NHS app on your smart phone.

Or

If you do not have access to the internet and need help in completing an eConsult please telephone the eConsult Hub on 0208 269 3406 and a member of staff will help you complete the details over the telephone.

If you have any questions please contact a member of the reception team who will be happy to answer these.

Appointments with a Practice Nurse

We are following guidance from NHS England regarding what procedures need to be continued at the present time and patients are able to book face-to-face appointments for some procedures ie Dressings, Childhood Immunisations, Smear Tests, B12 Injections, Contraceptive Injections and certain other injections (not travel) As the guidance is regularly being reviewed and changed, please ask a Receptionist for advice about what services we are currently providing.

Prescriptions

Please request your prescriptions via patient access or send an email to Lyndhurst.surgery@nhs.net.

Thank you

Telephone 01322 525000 or 01322 558085

The appointment system operates both for your convenience and to aid the Doctor.

ALL SURGERIES ARE BY APPOINTMENT ONLY. Appointments are generally 10 minutes long and may be booked between Monday and Friday by calling into the Surgery or telephoning on the above number.

Patients can register for Online Services, which allows you to book, cancel or change appointments online.  Click here for more information
.

Do plan ahead for non-urgent appointments by booking as far as possible in advance, as your usual doctor may not be available for several days. It should be noted that each of the doctors based at the surgery operates different appointment systems which, in some cases, restrict the number of days in advance that bookings can be booked. To keep the surgeries running as smoothly as possible, please remember the following points:

1. Please arrive on time for your appointment. Patients who arrive more than 15 minutes late for their appointment may not be seen.

2. An appointment is for one person only.

3. Children under the age of 16 should be accompanied by an adult, preferably a parent.

4. Please don't save up six problems for one appointment.

5. Please remember to cancel your appointment as soon as possible if it is no longer required so that it can be offered to another patient whose need may be urgent. The practice operates a ‘Did Not Attend’ (DNA) policy and patients who fail to attend a pre-booked appointment on four or more occasions within a 12-month period could be removed from the practice patient list. The full policy and procedure is available from the practice manager. We realise that patients sometimes do genuinely forgot to attend for appointments and in these instances we would suggest that you telephone the surgery a reasonable time after the event to apologise and this will prevent a DNA being recorded. Patients can also call our dedicated 24 hour Appointment Cancellation Line 01322 520060 and leave a message on an answer phone.

6. Interruptions during Surgery are upsetting for both Doctors and patients and for this reason the Receptionists have been asked not to disturb consultations with telephone calls.

7. Your Doctor will try to find the best way of helping you. You will not always be given medicines as there are other ways to treat you; please do not expect a prescription on every visit.

8. Abuse of the system will cause inconvenience to other patients.

Our Receptionists are experienced and trained to help you arrange appointments but at busy times are restricted to offering urgent appointments. These are ONLY FOR MEDICALLY URGENT CASES.

Please do not blame the Receptionist if the Doctor is running late for your appointment, or if she is unable to offer you exactly what you want.

Consulting Times By Appointment

To try and avoid wasting your time and to ensure that people do not have to wait too long, we operate an appointment system. As you will appreciate, occasionally Doctors are called out of Surgery and therefore delays may be unavoidable.

However, we would be grateful if you could arrive for your appointment on time.

Whenever possible, you will be given an appointment to suit you WITH YOUR PREFERRED DOCTOR.

To allow the smooth and efficient running of the Practice, for the benefit of both patients and staff, we ask you to be understanding and not make unfair or unreasonable demands after a clear explanation has been given to you.

Emergency Consultations

For an EMERGENCY DAYTIME PROBLEM you must contact the surgery as early as possible and it helps the GP if you can give the receptionist some details. If there are appointments available for that day, you will be given a routine appointment with a GP. Alternatively, you will either be given an appointment with Beverley Starbuck, nurse practitioner, who is able to take a full medical history, perform physical examinations, give a diagnosis and issue a prescription or be asked to come to the surgery and wait until a GP is able to see you. Please note that the GPs are unable to deal with emergencies related to dental problems.  If you have a dental emergency please contact your own Dentist or the NHS 111 Service.

The doctors prefer to deal with emergencies after their morning surgeries. These “extra” consultations are five minutes long and tend to be busy. Therefore, we would be grateful if you could be brief and only mention the urgent problem, as this will avoid unnecessarily delaying other patients.

Please note that the GPs are unable to deal with emergencies related to dental problems. If you have a dental emergency please contact your own Dentist or the NHS 111 Service.

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